International IT Support is a cost-effective service from Netec that provides on-going IT support for international round-the-clock businesses with geographically disparate offices.
If you are an EMEA director or the Office Manager of a global operation located in geographically separate time zones (e.g. USA or Australia) or an MD/FD in Head Office, you need to ensure that regardless of location and time of day at your corporate HQ, each additional location remains operational at optimum capacity, all the time.
The very last thing you want is to have to wait up to a full day for HQ to respond after realising there is an issue with your IT.
The key benefits to international, multi-site businesses using our International IT Support package are:
- We remove the traditional time lags associated with having to upscale issues and waiting up to a day for a response, by which time productivity and profitability will suffer
- Reduced costs due to the geographical consolidation of technical support
- Responsive and professional IT support within EMEA as well as regular scheduled and emergency on-site visits
- Our support model is custom-tailored to each client’s specific needs as well as being fully integrated with each client’s in-house IT operational model
- Dedicated 1st to 3rd line support with bespoke ticketing and phone systems
- Netec’s team work as efficiently and productively as if they were in your employ.
By using Netec’s International IT Support, you leverage the cost of your IT operations in the EMEA region while enhancing the end-user experience further and giving your business the competitive advantage in such a crowded marketplace.
For a practical example of a recent International IT client, please view our case studies.
Contact us today and we will talk you through everything you need to know.